Privacy Policy

Last updated: May 15, 2026

Eightivity is a product of Elev8 Digital, a subsidiary of Activ8.asia. This Privacy Policy explains how Elev8 Digital handles personal information collected through eightivity.travel. Your privacy is important to us — we do not sell your data.

1. Who We Are

Eightivity (eightivity.travel) is a travel industry CRM platform developed and operated by Elev8 Digital, a subsidiary of Activ8.asia. Elev8 Digital builds structured business solutions through industry-specific platforms and CRM tools designed around how teams actually work.

Our registered address is No 11, Castle Lane, Colombo 04, Sri Lanka. For privacy-related enquiries, contact us at privacy@goelv8.asia or visit www.goelv8.asia.

2. What This Policy Covers

This Privacy Policy explains how Elev8 Digital collects, uses, stores, shares, and protects personal information when you visit eightivity.travel, register for the Eightivity platform, or interact with any of our services. It applies to all users of the Eightivity platform — including travel agencies, tour operators, and destination management companies.

3. Information We Collect

We collect information in the following ways:

• Account & Registration Data: Name, business email, company name, country, and phone number provided when you sign up.
• Usage & Platform Data: How you interact with the platform — pages visited, features used, session duration — collected automatically to improve the Service.
• Client Data You Upload: Traveller profiles, itineraries, booking records, and documents you input into the platform. This data belongs to you; we process it only on your behalf.
• Technical & Device Data: IP addresses, browser type, operating system, and device identifiers collected for security and performance monitoring.
• Communication Data: Messages sent to our support team or via our contact form, retained for quality assurance purposes.

4. How We Use Your Information

Elev8 Digital uses the information collected for the following purposes:

• Service Delivery: To provision, maintain, and improve your access to Eightivity.
• Account Management: To manage your subscription, process payments, and send transactional communications.
• Customer Support: To respond to your inquiries and resolve technical issues.
• Product Development: To analyse usage patterns and build features better suited to travel industry workflows.
• Security & Compliance: To detect fraud, protect our systems, and comply with applicable legal obligations.
• Marketing (with consent): To send product updates, feature announcements, or industry insights. You can opt out at any time.

5. Legal Basis for Processing

We process your personal data on the following legal grounds: (a) Contract — processing necessary to deliver the Service you subscribed to; (b) Legitimate Interests — improving the platform and ensuring its security; (c) Consent — marketing communications and optional analytics; (d) Legal Obligation — compliance with laws applicable in Sri Lanka and other jurisdictions where we operate.

6. Data Sharing & Third Parties

Elev8 Digital does not sell your personal data. We may share information with third parties only in the following circumstances:

• Service Providers: Cloud hosting, payment processors, email delivery, and analytics partners who process data on our behalf under strict data processing agreements.
• Affiliated Companies: Elev8 Digital is part of the Activ8.asia group. Data may be shared within the group only where necessary to deliver the Service.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with prior notice.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.

7. Data Storage & Security

Your data is stored on secure cloud infrastructure with industry-standard physical and digital security controls. We use encryption in transit (TLS) and at rest, role-based access controls, and regular security audits to protect your information.

While we implement reasonable safeguards, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspected unauthorized access.

8. Data Retention

We retain your account and personal data for as long as your subscription is active, plus a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

Upon termination, your Client Data will be available for export for 30 days, after which it will be permanently deleted from our systems unless we are legally required to retain it longer.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Portability: Request your data in a structured, machine-readable format.
• Objection / Restriction: Object to or request restriction of certain types of processing.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at privacy@goelv8.asia. We aim to respond to all requests within 30 days.

10. Cookies & Tracking

The Eightivity website uses cookies and similar tracking technologies to enhance your experience and support analytics. We use:

• Essential Cookies: Required for the website and platform to function correctly.
• Analytics Cookies: Help us understand how visitors interact with eightivity.travel.
• Marketing Cookies: Used to serve relevant content and track campaign performance.

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect platform functionality.

11. Children's Privacy

Eightivity is a business-to-business platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data, we will take steps to delete it promptly.

12. International Data Transfers

Elev8 Digital operates primarily in Sri Lanka but our infrastructure partners may store or process data in other countries. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms.

13. Changes to This Policy

Elev8 Digital may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting an updated version on eightivity.travel with a revised "Last updated" date, and where appropriate, by email.

Your continued use of the Service after any changes constitutes your acceptance of the updated Policy.

Questions about your data?

Contact the Elev8 Digital Privacy Team — we respond within 30 days.

privacy@goelv8.asia  |  www.goelv8.asia